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Study on online hotel reservation systems

Project summary:
Online hotel reservation systems are increasing in importance and greatly facilitate crossborder consumer activity. The internet has enabled hotels to contract directly with a huge number of potential customers. This study looked at both pre-contractual and contractual matters concerning online hotel reservation systems, examined relevant Community rules, identified gaps, and, where needed, discussed possible policy options.

Client/Financing Institution:
European Parliament

Year:
2008–2009