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Study on the transposition and implementation of the two-year guarantee contained in the Sales Directive

Project summary:
Understanding how consumers use protection rights provided by EU legislation is essential for the monitoring of how legal tools work in practice, and therefore how and whether these tools need to be improved to be more responsive to consumer needs. The Consumer Sales Directive (1999/44/EC) gives EU consumers the right to demand that sellers repair or replace the item, reduce the price or have the contract cancelled (and money refunded) when the goods they buy are defective, are not fit for purpose, or do not comply with the original description. This study was tasked to investigate the level of consumer awareness of their warranty rights, to what extent consumers exercise these rights, as well as their experiences when using them, as implemented in their countries.

Client/Financing Institution:
European Parliament

Year:
2008–2009

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