Project summary:
Understanding how consumers use
protection rights provided by EU
legislation is essential for the
monitoring of how legal tools
work in practice, and therefore
how and whether these tools need
to be improved to be more
responsive to consumer needs.
The Consumer Sales Directive
(1999/44/EC) gives EU consumers
the right to demand that sellers
repair or replace the item, reduce the
price or have the contract
cancelled (and money refunded)
when the goods they buy are
defective, are not fit for
purpose, or do not comply with
the original description. This
study was tasked to investigate
the level of consumer awareness
of their warranty rights, to
what extent consumers exercise
these rights, as well as their
experiences when using them, as
implemented in their countries.
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