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Assessment of the compliance costs including administrative costs/burden on businesses linked to the use of alternative dispute resolution (ADR)

Project summary:
Alternative Dispute Resolution (ADR) schemes have been established across Europe to help consumers settle their disputes with businesses. The defining characteristic of ADR is that it is non-judicial. ADR schemes provide simple, low cost and effective means of resolving disputes out-of-court. There is a wide diversity of ADR schemes within the EU which may include, but are not confined to, arbitration, mediation, early neutral evaluation, expert determination and conciliation. ADR schemes may have general or sectorial, national or local competencies.

This study aimed at collecting information regarding the compliance costs including administrative costs/burden on businesses when involved in the ADR process. The results of the study were a basis for the Impact Assessment of the legislative proposal of the European Commission on ADR (in the meantime adopted).

Client/Financing Institution:
European Commission

Year:
2011