Alternative Dispute Resolution (ADR) schemes have been established across
Europe to help consumers settle their disputes with businesses. The defining characteristic of
ADR is that it is non-judicial. ADR schemes provide simple, low cost and effective means of
resolving disputes out-of-court. There is a wide diversity of ADR schemes within the EU
which may include, but are not confined to, arbitration, mediation, early neutral evaluation,
expert determination and conciliation. ADR schemes may have general or sectorial, national
or local competencies.
This study aimed at collecting information regarding the compliance costs including
administrative costs/burden on businesses when involved in the ADR process. The results of
the study were a basis for the Impact Assessment of the legislative proposal of the
European Commission on ADR (in the meantime adopted).