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Ex-post evaluation of the Consumer Programme 2007-2013 and mid-term evaluation of the Consumer Programme 2014-2020

Project summary:
This mid-term evaluation was conducted by Civic Consulting for the European Commission’s Directorate-General for Justice and Consumers. It reviewed the state of play regarding the implementation of the Consumer Programme 2014-2020, and provided an interim assessment of the Programme's effectiveness, efficiency, coherence, relevance and EU added value, as well as the sustainability of the funded actions. The methodological tools applied included a broad scale interview process in all 28 Member States, Norway and Iceland and at the EU level; meetings with relevant EU networks; case studies; and an in-depth review of budget and other data on the implementation of Programme actions. The study concluded that halfway through the Programme period, the Consumer Programme has overall been mostly effective in reaching its objectives, although with some improvements necessary. The objectives are still fit for purpose, and – with some finetuning – also provide a framework to address new challenges and needs. Costs of the Programme and the related benefits appear to be mostly proportionate. This evaluation also concluded that the Consumer Programme is overall coherent with consumer-relevant EU policies and provides genuine EU added value. Specific recommendations focus on further improvements and finetuning of the existing objectives and actions.

Client/Financing Institution:
European Commission, Directorate-General for Justice and Consumers

  View final report part 1
  View final report part 2