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Ex-post evaluation of the Consumer Programme 2007-2013 and mid-term evaluation of the Consumer Programme 2014-2020
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Project summary:
This mid-term evaluation was conducted by Civic Consulting for the European
Commission’s Directorate-General for Justice and Consumers. It reviewed the state of
play regarding the implementation of the Consumer Programme 2014-2020, and
provided an interim assessment of the Programme's effectiveness, efficiency,
coherence, relevance and EU added value, as well as the sustainability of the funded
actions. The methodological tools applied included a broad scale interview process in
all 28 Member States, Norway and Iceland and at the EU level; meetings with relevant
EU networks; case studies; and an in-depth review of budget and other data on the
implementation of Programme actions. The study concluded that halfway through the
Programme period, the Consumer Programme has overall been mostly effective in
reaching its objectives, although with some improvements necessary. The objectives
are still fit for purpose, and – with some finetuning – also provide a framework to
address new challenges and needs. Costs of the Programme and the related benefits
appear to be mostly proportionate. This evaluation also concluded that the Consumer
Programme is overall coherent with consumer-relevant EU policies and provides
genuine EU added value. Specific recommendations focus on further improvements
and finetuning of the existing objectives and actions.
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Client/Financing Institution:
European Commission, Directorate-General for Justice and Consumers
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 View
final report part 1
View
final report part 2
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